RETURN POLICY

ORDER CANCELLATIONS

If you change your mind on your purchase(s) and wish to cancel your order, please email us at sales@orudesignsusa.com. Once your camper build begins, we will not be able to cancel your order. If your item has already been shipped, you will need to wait until the item has been delivered then you may initiate a return. Our cancellation policy does not include the $500 non-refundable deposit paid when purchasing a camper.

RETURNS

You have 30 days to return your item(s) once it is delivered to you. To be eligible for a return, your merchandise must be unused, in the same condition that you received it, and in the original packaging. A restocking fee of 5% will be charged to all returns.

 

Our return policy does not apply to custom orders. Custom orders are not eligible for return, refund, or exchange.

 

You are responsible for paying for all the shipping costs for your returned item(s). Shipping costs are non-refundable. We suggest using a trackable shipping service and purchasing shipping insurance for items of value. 

 

To initiate a return, please email us at sales@orudesignsusa.com. We require a receipt or proof of purchase to accompany your return. All returned items should be sent to us at:

Oru Designs USA

175 Balboa St, Ste A1

San Marcos, CA 92069

REFUNDS

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

 

If your return is accepted by us, we will provide one of the following within a reasonable time:

  • A credit to the payment card or original method of payment used to pay for the item,

  • A check,

  • An exchange of merchandise for the item returned

  • Or another remedy that we determine in good faith is appropriate in the circumstances

WARRANTY

For more information regarding our warranty policy please click here

GENERAL

If you do not comply with any of the conditions noted above, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.